Company Overview

A well-established, employee-focused print manufacturing organization in the Midwest is seeking an Account Manager (Customer Operations) to join their team. With over a century of experience, the company specializes in producing high-quality branded materials for consumer-facing products and works with a wide range of national clients.

Position: Account Manager (Customer Operations)

Job Summary:

**Must have print industry experience to be considered**

We are looking for a detail-oriented and service-driven professional to support customer relationships and oversee projects from concept through completion. In this role, you will act as a key liaison between clients, sales, and internal production teams, ensuring a seamless experience and high-quality deliverables.

Key Responsibilities:

• Serve as the primary point of contact for external customers and internal teams, providing communication, coordination, and support throughout the project lifecycle
• Partner with client stakeholders including marketing, creative, and operations teams, as well as third-party partners
• Assist in developing product specifications, coordinating samples, and supporting testing or trial runs
• Manage projects from initiation through production and delivery, ensuring timelines, quality standards, and client expectations are met
• Maintain accurate documentation and track project details within internal systems
• Collaborate cross-functionally with production, sales, and operations teams to ensure smooth execution
• Conduct post-project reviews to identify improvements and share insights with internal teams

Qualifications:

• Bachelor's degree preferred, or equivalent experience
• 3-5 years of experience in customer service, account management, or project coordination within a print manufacturing environment
• Strong customer-focused mindset with the ability to manage multiple projects and deadlines
• Excellent organizational skills and attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate across teams
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to think proactively, solve problems, and make informed decisions

Additional Details:

• Pay: $65,000-$80,000 (depending on experience)
• Schedule: Monday-Friday, standard business hours
• Location: Fully onsite in the Minneapolis area
• Type: Direct Hire

Benefits:

• Comprehensive medical, dental, and vision coverage
• Paid time off and holidays
• Disability and life insurance
• Retirement savings options

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.